Terms and Conditions
Last updated:
Aug 1, 2026
Introduction
Welcome to Operator. These Terms of Service ("Terms") govern your use of our website and services provided by Operator ("we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by
these Terms. If you do not agree, please do not use our services.
Our services
Operator provides AI agent design, development, deployment and maintenance services, including but not limited to:
AI chat agent development and deployment
AI voice agent development and deployment
Email and inbox automation
Workflow automation and system integration
AI strategy consulting and auditing
Team training and onboarding
The specific scope, deliverables, timelines and fees for each engagement are agreed upon separately in a written project agreement or statement of work between Operator and the client.
Eligibility
By using our services, you confirm that you are at least 18 years of age and have the legal authority to enter into binding agreements on behalf of yourself or the organisation you represent.
Client responsibilities
To enable Operator to deliver services effectively, you agree to:
Provide accurate and complete information about your business, operations and requirements
Grant timely access to the tools, platforms and systems required for the engagement
Provide feedback and approvals within agreed timelines
Ensure you have the legal right to share any content, data or materials provided to us
Delays caused by failure to meet these responsibilities may affect project timelines and Operator shall not be held liable for such delays.
Payment terms
Fees for our services are outlined in your project agreement. Unless otherwise agreed:
A deposit (typically 50% of the total project fee) is required before work begins
The remaining balance is due upon project completion or as outlined in your agreement
Monthly retainer fees are due at the start of each billing period
Late payments may incur interest at a rate of 1.5% per month on the outstanding balance
Operator reserves the right to pause or terminate services for accounts with outstanding balances
All fees are non-refundable unless otherwise stated in your project agreement.
Intellectual property
Upon receipt of full payment, you will own all custom work and deliverables created specifically for your project. Operator retains ownership of:
All pre-existing tools, frameworks, templates and methodologies used in delivering the services
Any general knowledge, processes or techniques developed during the engagement that are not specific to your project
Operator reserves the right to reference your project as part of its portfolio and case studies unless otherwise agreed in writing.
Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation includes information relating to business operations, strategies, data and technical systems.
We will not disclose your business information to third parties except where necessary to deliver services or as required by law.
Limitation of liability
To the fullest extent permitted by law, Operator shall not be liable for:
Any indirect, incidental or consequential damages arising from the use of our services
Loss of revenue, data, business opportunities or profits
Any outcomes resulting from third-party tools, platforms or integrations used in service delivery
Our total liability for any claim arising out of our services shall not exceed the total fees paid by you to Operator in the three months preceding the claim.
Changes to these terms
Operator reserves the right to update these Terms at any time. We will notify you of significant changes by updating the Terms on this page.
Continued use of our services after any changes constitutes your acceptance of the updated Terms.
Contact us
If you have any questions about these Terms, please contact us at:
Email: legal@operator.com
